These Terms & Conditions ("Terms") govern your use of gridwell.app and any templates, SaaS products, or custom Notion system and software engagements provided by Gridwell ("Gridwell," "we," "us," or "our"). By using our website, purchasing a template or product, or engaging us for a build, you agree to these Terms. If you're agreeing on behalf of a company, you're confirming you have the authority to do so.

1. Who we are

Gridwell is a solo studio building custom Notion systems, custom software and internal tools, and ready-made Notion templates and SaaS products, run out of a single point of contact rather than an agency team. References to "you" mean the visitor, customer, or client using the Services.

2. The Services we offer

Gridwell provides three kinds of Services, each governed by these Terms:

  • Digital products — pre-built Notion templates and similar downloadable/duplicable products sold as-is, with the description shown at time of purchase.
  • Custom engagements — bespoke Notion systems, internal tools, or software builds scoped and priced per project, typically confirmed in writing (email or a signed proposal) before work begins.
  • SaaS products — standalone software products we build and operate, which may carry their own terms of service at the point of signup; where those differ from this page, the product-specific terms govern that product.

3. Website use

You agree to use gridwell.app only for lawful purposes. You won't attempt to disrupt the site, scrape it at scale, reverse-engineer non-public parts of it, or use it to transmit anything harmful (malware, spam, or unlawful content). All content on the site — copy, design, graphics, and code — is owned by Gridwell or its licensors and may not be reproduced or resold without permission.

4. Purchasing digital products & templates

  • Templates are licensed for use by the purchasing individual or business, for internal use in your own workspace. You may not resell, redistribute, or repackage a template as your own product.
  • Prices are shown at checkout in the currency displayed and are due in full at time of purchase unless otherwise stated.
  • Because templates are digital goods delivered instantly, all sales are final once access or a duplicate link has been delivered, except where required otherwise by law or as described in Section 8 below.

5. Custom engagements

For custom Notion systems, internal tools, or software builds:

  • Scope — each engagement starts with an agreed scope, deliverables, and timeline, confirmed before build work begins. Work outside that scope is treated as a change request and may affect price or timeline.
  • Payment — fixed-fee projects are typically split into a deposit to begin work and a final payment on or before delivery, as confirmed in your proposal or invoice. Retainer-based "Build Partner" work is billed on the agreed monthly cadence.
  • Revisions — each tier includes a defined number of revision rounds, listed on the pricing page or your proposal. Additional rounds may be billed separately.
  • Client responsibilities — timely feedback, access to needed accounts/data, and responsive communication are part of what keeps a build on schedule. Delays on your side may shift the delivery date accordingly.
  • Support window — each build includes a post-launch support window (see your proposal or the Services page for the current length) covering bug fixes related to agreed scope. It does not cover new features, third-party outages, or changes you make to the system yourself.

6. Intellectual property

Unless otherwise agreed in writing, once a custom engagement is paid in full, you own the specific deliverable built for you (the Notion workspace configuration, or the custom software's code written specifically for your project). Gridwell retains ownership of its own pre-existing tools, frameworks, template libraries, and general methodologies used to build it, and may reuse non-confidential, generic components (patterns, boilerplate, internal tooling) in future work for other clients.

7. Confidentiality

Any business or technical information you share with us to complete a project is treated as confidential and used only to deliver that engagement. We won't disclose it to third parties except as needed to perform the work (e.g. a sub-processor listed in our Privacy Policy) or as required by law.

8. Cancellations & refunds

  • Digital products/templates — non-refundable once delivered, given the instant, duplicable nature of the product, except where a template is materially broken or not as described, in which case email us within 14 days for a fix or refund.
  • Custom engagements — deposits secure your build slot and cover scoping/planning work already performed, so they are non-refundable once work has started. If you cancel before work begins, we'll refund any amount paid beyond scoping already completed. If Gridwell is unable to deliver the agreed scope, you'll receive a pro-rated refund for undelivered work.
  • Retainers — billed monthly and cancellable anytime before the next billing cycle; no refunds for partial months already billed.

9. Warranties & disclaimers

We build every deliverable to the agreed spec and test it before handoff. Beyond that, the Services are provided "as is," without warranties of any kind, express or implied, including fitness for a particular purpose beyond what was explicitly scoped. We don't guarantee that a template or custom build will meet needs that weren't part of the agreed requirements, or that it will be uninterrupted or error-free in every environment.

10. Limitation of liability

To the fullest extent permitted by law, Gridwell's total liability arising out of or related to the Services is limited to the amount you paid for the specific product or engagement giving rise to the claim. Gridwell is not liable for indirect, incidental, or consequential damages, including lost profits or lost data, even if advised of the possibility of such damages. Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Indemnification

You agree to indemnify and hold Gridwell harmless from claims, damages, or expenses arising from your misuse of the Services, your violation of these Terms, or content/data you provide that infringes a third party's rights.

12. Third-party tools & links

Our Services may link to or integrate with third-party tools (Notion, payment processors, hosting, scheduling tools, APIs you ask us to connect). We aren't responsible for the availability, content, or practices of those third parties, and your use of them is governed by their own terms.

13. Governing law

These Terms are governed by the laws of the United States, without regard to conflict-of-law principles. Any dispute will first be addressed through good-faith direct negotiation; if it can't be resolved that way, it will be handled in a court of competent jurisdiction, with each party bearing its own legal costs unless a court orders otherwise.

14. Changes to these Terms

We may update these Terms as the Services evolve. The "Last updated" date above reflects the latest version, and continuing to use the Services after a change means you accept the update. For an active custom engagement, the Terms in place when your proposal was confirmed govern that engagement.

15. Contact us

Questions about these Terms? Email hello@gridwell.app.